01Gain
The right access
People see what their job needs, which protects both the salon and the staff.
“One login for the whole floor is how money goes missing and nobody can say who.”
Feature 05 · The floor
Salon staff management with a role for every chair
A salon floor is a team of different jobs: the colourist, the senior stylist, the assistant who shampoos, the desk. GetSalonPOS gives each person a user with the right permissions, puts the service staff on every ticket and keeps rotas next to the book.
“One login for the whole floor is how money goes missing and nobody can say who.”From the GetSalonPOS desk
20Service staff
What does “service staff” mean?
- Service staff
- Service staff are the people who perform a service for the client. In salon software, each service line on a ticket names its service staff, which drives the appointment book, commission, tips and the reports on who did what.
Worked example
Typical roles in a six-chair salon
| Role | Can do | Cannot do |
|---|---|---|
| Owner | Everything, all reports | — |
| Manager | Book, discount, refund, rotas | Change commission rules |
| Stylist | Own column, own sales & commission | See other stylists' pay |
| Assistant | Check-in, shampoo service lines | Discounts, refunds |
| Front desk | Book, check out, sell retail | Delete sales, see reports |
On the salon floor
Service staff: how it works, step by step
Five steps, in the order the desk meets them.
Add your team
Each person gets a user with a role: owner, manager, stylist, assistant, front desk. Roles decide what they can see and change.
Set who does what
Assign services to stylists, set their working hours and days off. Online booking only offers what each stylist really does.
Clock in
Staff clock in and out with the attendance add-on; rotas and leave live next to the book.
Name service staff on each ticket
Appointments carry the stylist. At checkout, change it, add the assistant or split the service.
Protect the till
Discounts, refunds and price changes can require a manager PIN. Every action is logged.
Why salons switch on service staff
02Gain
Accountability
Every discount, refund and void names a user and a time.
03Gain
Rotas beside bookings
Days off and leave block the book, so nobody is booked on their day off.
Out with
What service staff replaces
- One shared till login for everyone
- Rotas on a WhatsApp group
- A separate time clock
And where it connects
Related features
Stylist commissionFlat or tiered commission on services and retail, with the maths shown line by line.
Appointments & bookingA column per stylist, colour processing gaps you can book into, online booking from Instagram.
ReportsRevenue by stylist, retail per ticket, deposits, no-shows, stock and tax in one place.
Try it on your own book
See service staff with your own services.
Start the free trial and add your menu, or book a demo and we will set up a sample day using your real services and prices.
14-day free trial, no cardNo contractFree importSalon plan from $49/mo
Feature 05 · FAQ
Service staff: your questions
Team
Is there a per-staff fee?
No. Plans are priced by chair band (1–2, up to 8, unlimited), not per user. Assistants and front desk don't count as chairs.
What counts as a chair?
A chair is a bookable stylist column. Assistants, front desk and managers who don't take bookings are free users.
Can staff use their own phones?
Yes. Everyone logs in from any browser with their own user. You can limit logins to the salon's devices if you prefer.
Can I set working hours and days off?
Yes. Working hours per day, breaks, days off and leave all block the book and online booking.
Control
Can I require a manager PIN for discounts?
Yes. Discounts, refunds, price overrides and voids can be limited to managers or need approval.
Is there an audit trail?
Yes. Sales, edits, refunds and stock changes are logged with the user and time.
Does it do attendance and payroll?
Yes, with the HR add-on: clock in/out, leave, payroll and payslips that include commission.
Languages
Can my staff use the software in their own language?
Yes. Each user can choose their interface language, so a Vietnamese-speaking stylist and an English-speaking manager can work in the same salon. See languages.